Andy Byford is standing at his computer when he lets me into his office, four minutes after our scheduled meeting. “I’m sorry I kept you waiting,” he says. “I’m usually very punctual, but I just needed to finish a draft of this email. Here,” he continues, pointing to the monitor, “let me show you.” An accent, as well as the framed green Plymouth Argyle soccer jersey hanging on the wall, gives away his British upbringing. He is talking quickly, with an excited energy, as if he’s making up for running behind. Andy is the Chief Executive Officer of the Toronto Transit Commission (TTC), and the email is to the TTC Board about his Executive Team.